mobile



Free Smartphone, Free Talk and Free Global Texting.

Unlimited for FREE
  • • Unlimited Talk
  • • Unlimited Global Text
  • • Unlimited Data

*Only for California

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Re-Certify before your service expires





Recharge Your Account

Add minutes and data to your phone

Bring Your Own Phone

Transfer, Check Status and Modify Port-In Number

Find A Local Dealer



Free Government Lifeline Cell Phone Program From TAG Mobile

TAG Mobile Lifeline Assistance Program is a government assisted free cell phone service that provides discounted cell phone services to eligible low income families and individuals. Lifeline Services discounts are offered to qualified customers who meet certain eligibility requirements such as, government assistance or a household income that is at or below 135% of the federal poverty level. Customers get benefits of free minutes and free texts every month.

We have nationwide coverage to serve you with the lifeline program. We offer services in Arkansas, California, Colorado, Iowa, Kansas, Kentucky, Louisiana, Maryland, Maine, Michigan, Minnesota, Missouri, Nevada, Oklahoma, Pennsylvania, South Carolina, Texas, Wisconsin and West Virginia.

Check Coverage



Shop Plans

Tag Mobile Plans

Lite

$4

Nationwide Minutes

100

Global Texts

100

Add Plan

Plus

$8

Nationwide Minutes

100

Global Texts

1000

Add Plan

Premium

$14

Nationwide Minutes

250

Global Texts

Unlimited

Add Plan

Platinum

$18

Nationwide Minutes

500

Global Texts

Unlimited

Add Plan

Data

Starter

$3

 

100Mbs

4G LTE Data

 

Basic

$12

 

500Mbs

4G LTE Data

 

Ultimate

$20

 

1000Mbs

4G LTE Data

 

Unlimited Everything

$20

 

Unlimited minutes and messages

500MB LTE data then 2G/3G Unlimited data

 

$25

 

Unlimited minutes and messages

1GB LTE data then 2G/3G Unlimited data

 

Affordable International Calling Rates



FAQs

ACCOUNT

Verizon customers can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com. Sprint & T-Mobile subscribers can check the available minutes online by visiting tagmobile.com by clicking on My Account.

To know your refill date, please contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com.

We can reopen the account if it’s within 30 days from the date account was closed. You can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com to reopen the account. If it has been more than 30 days, you need to reapply for the service.

You can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative who will help you with available options.

Unfortunately, as you failed to recertify your account for the year, we cannot reactivate your service. You can definitely reapply. Please contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative who can assist you further.

Yes, when you dial 411 your minutes will be consumed. Instead you can dial toll free directory assistance number 800-373-3411.

To reset the voicemail password. Please contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com.

To find out your account number, please visit our website tagmobile.com and click on My Account and enter your phone number. Under account information you will find your 6 or 7 digit account number. For any further assistance feel free to contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com.

CUSTOMER SUPPORT

If you are a Prepaid Subscriber, you can create an account online and check your call details. Lifeline Subscriber can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com.

You can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative who will assist you with this.

You can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative to order for a replacement phone.

You can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative who will assist you further.

You need to contact the Service Provider whom you want to switch to and send us a request to release the number. Once we receive the request it would take 72 business hours.

Yes, the basic phone provided under Lifeline Program is Hearing Aid Compatible.

You can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative who will help you with changing the address.

Yes, if you have an unlocked phone which is not a Sprint or Verizon prepaid CDMA device we can try to swap the number. You can contact our TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com for further assistance.

There are several options available if you use all of your preset allotment of monthly minutes. You can purchase any of our affordable replenishment plans , wait until your preset allotment of monthly minutes is reloaded (every 30 days after initial activation), or ensure that you never run out of minutes by applying your Lifeline benefit as a discount to one of our many unlimited service plans.

TAG Mobile utilizes the Verizon, Sprint and T-Mobile wireless networks. For general coverage information,please,click here.For specific information on which TAG Mobile carrier offers the best service in your area, please contact TAG Mobile customer service or speak to a TAG Mobile Agent or Dealer in your area.

Yes, you can change your TAG Mobile phone number. To change the TAG Mobile phone number, please contact TAG Mobile customer service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com

For questions regarding your TAG Mobile account, contact our customer service department at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com

If your phone is damaged or not working as expected, give us a call @ 1 (866) 959-4918 or you can also Chat with us @ tagmobile.com; our customer service team is ready to help you! We're happy to troubleshoot the device and if a replacement phone is the answer, we'll guide you through the process.

TECHNICAL SUPPORT

To reset the voicemail password. Please contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com.

Yes, you can use the SIM card in any Unlocked GSM Handset.

First you need to unhook your battery and place the SIM Card into the appropriate cavity by sliding it beneath the little metal bar. Make sure the side with the visible part of the Microchip i.e. the golden strip is facing down and also ensure that the side with the cut in the corner remains outside, the opposite side should go in first. If you still facing issues feel free contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com

You can follow these basic steps to troubleshoot the device.

  • Remove the Back Cover, Battery, and SIM Card, leave it for 2 minutes.
  • Put back the SIM Card, Battery & Back Cover.
  • Turn on the phone and search for T-Mobile Network.

Steps to register the network

Click on Menu – Settings - Network Settings - Wireless & Networks or Connections - Automatic or Manual - Select Manual and you would find AT &T or T-Mobile network. If the issue still persists, please contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com

Yes, if you have an Unlocked Phone which is not a prepaid CDMA device we can try to swap the service.
You can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative who can assist you further.

  • Firstly, please ensure the phone is charged for 8 hours.
  • After charging the phone, if it still does not turn on please follow these steps.
  • Remove the back cover, unhook the battery & leave it for 2 minutes. Put the battery back in & long press the Power Key “Red Key or End Key”, phone should turn on.
  • If the issue still persists feel free to contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative who can assist you further.

Please contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative who will help you with a replacement or provide available options.

Currently this option is available only for our Prepaid Customers. If you are a prepaid subscriber please contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative who will assist you further.

You can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative who will assist you with this.

LIFELINE PROGRAM

You can visit our website tagmobile.com and sign up for the service. Click on Lifeline Sign up tab; upload the copy of your Identity & Subsidy Proof. You can also download the Lifeline application form available on our website; attach your ID & subsidy proof along with the Multi Household form (available on our website) and fax or email it to us. Fax Number – 9724888636. Email us at support@tagmobile.com

You can fax the information to (972-488-8636)

You can track your application by visiting our website tagmobile.com, at the bottom of our home page under Lifeline Service you will find Life Application Status, please click and enter the application number.

You can download the Lifeline form by visiting our website tagmobile.com; at the bottom of our home page under Lifeline Service you will find Lifeline Forms.

Yes, please visit our website tagmobile.com, click on Lifeline sign up and fill the required information and upload the copy of your Identity and Subsidy Proof. If you need any assistance, feel free to contact our TAG Chat Support team.

TAG Mobile is able to offer qualified consumers a free basic cellular handset and a preset allotment of monthly minutes of use through the federal Lifeline program because of its designation as an Eligible Telecommunications Carrier, or “ETC”. In order to participate in the Lifeline program through TAG Mobile, consumers must apply for the program by completing a Lifeline application, either through the web by visiting www.tagmobile.com or in person atan authorized TAG Mobile agent or dealer. The Lifeline application process will, among other things, verify that your household is not currently receiving Lifeline service from another provider and that you qualify to receive the Lifeline benefit through participation in at least one of the following government programs or meet the minimum income eligibility requirement:

  • Supplemental Nutrition Assistance Program (Food Stamps)
  • National School Free Lunch Program (NSL)
  • Section 8 Federal Public Housing Assistance (FPHA)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)
  • Income at or below 135% of federal poverty level.

The government programs and income requirements above are the standard federal eligibility qualifiers. Additional qualifying programs and/or expanded income limits may vary from state to state. Please remember that you must show proof of participation in one of these or other state specific programs in order to receive Lifeline service.

Qualifying customers receive a free basic cellular handset and a preset allotment of free minutes of use each month. The amount of minutes provided with Lifeline supported service may vary by state, but at a minimum the Lifeline program provides 250 monthly minutes of use. Consumers also have the option of using either their own, previously purchased phone (if compatible with the TAG Mobile Network) or purchasing an upgraded phone from TAG Mobile for use with their Lifeline supported service.

Once TAG Mobile approves your completed Lifeline application, you should receive your phone within 7-10 business days.

Your TAG Mobile Lifeline service plan comes with free voicemail, caller ID, and call waiting and allows you to make local/long distance calls and to send and receive text messages.

Lifeline service is limited to one benefit per household. For more information about household limits for Lifeline service, click here

Lifeline customers are required to re-certify annually. You will receive information about how to recertify your Lifeline service within 60 days of your service anniversary date. If you are approaching your service anniversary date and have not been contacted by TAG Mobile to recertify your Lifeline service, please contact TAG Mobile customer service at 1 (866) 959-4918 .

UPGRADES

We have different Talk and Text plans available.

$4.00 100 Talk and 100 Text
$8.00 100 Talk and 1000 Text
$14.00 250 Talk and Unlimited Text
$18.00 500 Talk and Unlimited Text

We have High Speed Data plans available.

$3.00 100 Data
$12.00 500 Data
$20.00 1000 Data

We have International Long Distance Plans available

$5.00 Unlimited Mexico
$10.00 Unlimited International

We have Unlimited Plans for Talk/Text/Data.

$20.00 Unlimited Talk,Text and 1GB LTE data then 2G/3G Unlimited data
$25.00 Unlimited Talk,Text and 2.5GB LTE data then 2G/3G Unlimited data

You can add additional minutes by visiting our website tagmobile.com. Click on Top-Up or My Account and choose variety of available plans. You can also contact TAG Mobile Customer Service @ 1 (866) 959-4918 or TAG Chat Support @ tagmobile.com.

GENERAL

To become a dealer, please visit our website tagmobile.com and on our home page click on “BECOME A DEALER” and fill the form. The concerned team will contact you in next 48 business hours.




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