What is the Annual Lifeline Recertification process?
Process overview. All customers that receive the Lifeline benefit through any company must recertify that they are still eligible to receive the benefit by answering a few questions. This can either be completed with TAG Mobile either online, over the phone with our automated system, on the phone with a live agent, or by mailing in a copy of the Recertification Form.
When do I need to recertify? The regulations over the Lifeline program state that the recertification process must be completed at least once a year on or before your recertification date (or activation date if this is your first year).
What happens if I do not recertify? If the recertification process is not completed by the deadline, your account will be cancelled. TAG Mobile wants to ensure all of our customers are aware of any upcoming deadline and will contact you by either text, phone calls, a notification in the mail or a combination of these at around 10 months since the last time your account was certified. Don’t wait! You can recertify at any time and do not need to wait for us to contact you!
Recertification methods. Below are listed the different options available to TAG Lifeline customers.
||Enter information at the top of this page
|24 hr. Automated Hotline:
|Customer Service Agent:
|Paper Form by Mail:
||Follow this link
TAG Mobile is proud to offer the Lifeline benefit to our customers. By completing the Annual Lifeline Recertification process, you are giving us to opportunity to continue to provide you with a free cell phone, free monthly minutes, and great service.