Category Archives: General

Call Centers in 2020: Top 7 Trends You Must Be Aware Of

The continuous trends of businesses’ call centers are evolving customer expectations. Customers are becoming more demanding in terms of quick responses. Currently, how customers perceive your brand will ultimately determine their experiences. Hence, consistent CX must be a top priority for your business. In modern times, many businesses are facing serious contact center challenges, such

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Smartphone App Usage

Smartphone App Usage

The smartphone apps have truly revolutionized our world. Today they come in all shapes and sizes. Consumers are hooked on them like no other digital medium. They are used for everything from checking the news to remotely switching on your home AC. Apps work in a fundamentally different way as compared to the World Wide

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The Freedom of Mobile Wallets-thumb

The Freedom Of Mobile Wallets

The enhancements in mobile and digital technology have seen the latest mobile and modern enhancements that have changed the approach we do things. Especially Shopping and making payments for utility services is never the same again. More and more of the community, as well as businesses, are starting to allow and adopt modern payment methods that

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Fuelling the Selfie Craze!

Fuelling the Selfie Craze!

The craze of taking selfies isn’t a new one. Believe it or not people have been indulging in this fascination right from the time when cameras became commonplace. A new era was heralded with the advent of smartphones that introduced high resolution, front facing cameras, giving the trend a great thrust. But what’s baffling is

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Daylight Saving Time

Interesting Things About…Daylight Saving Time

Here are interesting things you may or may not know, about daylight saving time. American inventor and politician Benjamin Franklin wrote a satirical essay, “An Economical Project for Diminishing the Cost of Light,” suggesting the idea of daylight saving time. He published the essay in the Journal de Paris in April 1784. The idea was

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When Love Calls… Happy Valentine’s Day

When Love Calls… Happy Valentine’s Day

Valentine’s Day is known as the most romantic day of the year. It is the time when couples all around the globe celebrate this wonderful occasion. A lot of countries have their own tradition and ways to celebrate this occasion. Italy Initially, in Italy Valentine’s Day was celebrated as Spring Festival. People used to meet

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