PROCESS OVERVIEW
All Lifeline beneficiaries, regardless of their Lifeline service provider, must recertify at least annually that they are still
eligible to receive the Lifeline benefit by answering a few simple questions and confirming their continued understanding
of and compliance with program rules. This process can be completed with TAG Mobile either online, over the phone
with our automated system, on the phone with a live agent, or by mailing or faxing in a copy of the Annual Lifeline
Recertification Form.