FAQ's
How do I get my free cell phone?
If I qualify for Lifeline service, what do I receive?
How long does it take for me to receive my free TAG Mobile phone?
What features are available on my TAG Mobile phone?
What if I use all of my preset allotment of free monthly minutes?
Can my other family members get a free Lifeline phone?
Is there TAG Mobile coverage in my area?
I heard that I will have to recertify my account every year. How do I recertify?
Can I change my TAG Mobile phone number?
Can I use the internet on my TAG Mobile phone?
How can I contact customer service for TAG Mobile?
 
How do I get my free cell phone?
In order to receive your free phone and preset allotment of monthly minutes, you must complete a Lifeline application by visiting www.tagmobile.com or an authorized TAG Mobile agent. The Lifeline form verifies that your household is not currently receiving Lifeline service from another provider and that you participate in at least one of the following government subsidized programs:
  • Supplemental Nutrition Assistance Program (Food Stamps)
  • National School Free Lunch Program (NSL)
  • Section 8 Federal Public Housing Assistance (FPHA)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)
  • Income at or below 135% of federal poverty level.
Please remember that you must show proof of participation in one of these programs in order to receive Lifeline service.
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If I qualify for Lifeline service, what do I receive?
Qualifying customers receive a free TAG Mobile phone and a preset allotment of free minutes (1) each month.
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How long does it take for me to receive my free TAG Mobile phone?
Once TAG Mobile approves your completed Lifeline application, you should receive your phone within 7-10 business days.
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What features are available on my TAG Mobile phone?
Your TAG Mobile phone comes with free voicemail, caller id, and call waiting and allows you to make local/long distance calls, send and receive text messages, call directory assistance (additional charges may apply), and check your voicemail messages.
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What if I use all of my preset allotment of free (1) monthly minutes?
There are several options available if you use all of your preset allotment of monthly minutes. You can purchase one of our recharge minutes plans below or wait until your preset allotment of monthly minutes is reloaded (every 30 days after initial activation).
  • $7.00 for 100 Minutes (30 day expiration)
  • $20.00 for 500 Minutes (30 day expiration)
  • $30.00 for 1000 Minutes (30 day expiration)
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Can my other family members get a free Lifeline phone?
Lifeline service is limited to one phone per household. For more information about household limits for Lifeline service, click here.
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Is there TAG Mobile coverage in my area?
TAG Mobile utilizes the Verizon and Sprint wireless networks. For a complete coverage map, please, click here.
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I heard that I will have to recertify my Lifeline account every year. How do I recertify?
Lifeline customers are required to re-certify annually. You will receive information about how to recertify your Lifeline service within 60 days of your service anniversary date. If you are approaching your service anniversary date and have not been contacted by TAG Mobile to recertify your Lifeline service, please contact TAG Mobile customer service at (866) 959-4918.
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Can I change my TAG Mobile phone number?
Yes, you are able to change your TAG Mobile phone number. To change your TAG Mobile phone number, please contact TAG Mobile customer service at (866) 959-4918.
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Can I use the internet on my TAG Mobile phone?
No. TAG Mobile does not currently offer mobile data services.
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How can I contact customer service for TAG Mobile?
For questions regarding TAG Mobile, contact our customer service department at 1-866-959-4918.
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