How do I get my free cell phone?
In order to receive your free phone and preset allotment of monthly minutes, you
must complete a Lifeline application by visiting www.tagmobile.com or an authorized
TAG Mobile agent. The Lifeline form verifies that your household is not currently
receiving Lifeline service from another provider and that you participate in at
least one of the following government subsidized programs:
- Supplemental Nutrition Assistance Program (Food Stamps)
- National School Free Lunch Program (NSL)
- Section 8 Federal Public Housing Assistance (FPHA)
- Supplemental Security Income (SSI)
- Temporary Assistance for Needy Families (TANF)
- Income at or below 135% of federal poverty level.
Please remember that you must show proof of participation in one of these programs
in order to receive Lifeline service.
If I qualify for Lifeline service, what do I receive?
Qualifying customers receive a free TAG Mobile phone and a preset allotment of free
minutes (1) each month.
How long does it take for me to receive my free TAG Mobile phone?
Once TAG Mobile approves your completed Lifeline application, you should receive
your phone within 7-10 business days.
What features are available on my TAG Mobile phone?
Your TAG Mobile phone comes with free voicemail, caller id, and call waiting and
allows you to make local/long distance calls, send and receive text messages, call
directory assistance (additional charges may apply), and check your voicemail messages.
What if I use all of my preset allotment of free (1) monthly minutes?
There are several options available if you use all of your preset allotment of monthly
minutes. You can purchase one of our recharge minutes plans below or wait until
your preset allotment of monthly minutes is reloaded (every 30 days after initial
- $7.00 for 100 Minutes (30 day expiration)
- $20.00 for 500 Minutes (30 day expiration)
- $30.00 for 1000 Minutes (30 day expiration)
Can my other family members get a free Lifeline phone?
Lifeline service is limited to one phone per household. For more information about
household limits for Lifeline service, click here
Is there TAG Mobile coverage in my area?
TAG Mobile utilizes the Verizon and Sprint wireless networks. For a complete coverage map, please, click here.
I heard that I will have to recertify my Lifeline account every year. How do I recertify?
Lifeline customers are required to re-certify annually. You will receive information
about how to recertify your Lifeline service within 60 days of your service anniversary
date. If you are approaching your service anniversary date and have not been contacted
by TAG Mobile to recertify your Lifeline service, please contact TAG Mobile customer
service at (866) 959-4918.
Can I change my TAG Mobile phone number?
Yes, you are able to change your TAG Mobile phone number. To change your TAG Mobile
phone number, please contact TAG Mobile customer service at (866) 959-4918.
Can I use the internet on my TAG Mobile phone?
No. TAG Mobile does not currently offer mobile data services.
How can I contact customer service for TAG Mobile?
For questions regarding TAG Mobile, contact our customer service department at 1-866-959-4918.