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FAQ's
 

How do I get my free cell phone?

TAG Mobile is able to offer qualified consumers a free basic cellular handset and a preset allotment of monthly minutes of use through the federal Lifeline program because of its designation as an Eligible Telecommunications Carrier, or “ETC”. In order to participate in the Lifeline program through TAG Mobile, consumers must apply for the program by completing a Lifeline application, either through the web by visiting www.tagmobile.com or in person atan authorized TAG Mobile agent or dealer. The Lifeline application process will, among other things, verify that your household is not currently receiving Lifeline service from another provider and that you qualify to receive the Lifeline benefit through participation in at least one of the following government programs or meet the minimum income eligibility requirement:
  • Supplemental Nutrition Assistance Program (Food Stamps)
  • National School Free Lunch Program (NSL)
  • Section 8 Federal Public Housing Assistance (FPHA)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)
  • Income at or below 135% of federal poverty level.
The government programs and income requirements above are the standard federal eligibility qualifiers. Additional qualifying programs and/or expanded income limits may vary from state to state. Please remember that you must show proof of participation in one of these or other state specific programs in order to receive Lifeline service.

If I qualify for Lifeline service, what do I receive?

Qualifying customers receive a free basic cellular handset and a preset allotment of free minutes of use each month. The amount of minutes provided with Lifeline supported service may vary by state, but at a minimum the Lifeline program provides 250 monthly minutes of use. Consumers also have the option of using either their own, previously purchased phone (if compatible with the TAG Mobile Network) or purchasing an upgraded phone from TAG Mobile for use with their Lifeline supported service.

How long does it take for me to receive my free TAG Mobile phone?

Once TAG Mobile approves your completed Lifeline application, you should receive your phone within 7-10 business days.

What features are available with my TAG Mobile Lifeline service?

Your TAG Mobile Lifeline service plan comes with free voicemail, caller ID, and call waiting and allows you to make local/long distance calls and to send and receive text messages.

What if I use all of my preset allotment of free (1) monthly minutes?

There are several options available if you use all of your preset allotment of monthly minutes. You can purchase any of our affordable replenishment plans , wait until your preset allotment of monthly minutes is reloaded (every 30 days after initial activation), or ensure that you never run out of minutes by applying your Lifeline benefit as a discount to one of our many unlimited service plans.

Can my other family members get a free Lifeline phone?

Lifeline service is limited to one benefit per household. For more information about household limits for Lifeline service, click here.

Is there TAG Mobile coverage in my area?

TAG Mobile utilizes the Verizon, Sprint and T-Mobile wireless networks. For general coverage information, please, click here. For specific information on which TAG Mobile carrier offers the best service in your area, please contact TAG Mobile customer service or speak to a TAG Mobile Agent or Dealer in your area.

I heard that I will have to recertify my Lifeline account every year. How do I recertify?

Lifeline customers are required to re-certify annually. You will receive information about how to recertify your Lifeline service within 60 days of your service anniversary date. If you are approaching your service anniversary date and have not been contacted by TAG Mobile to recertify your Lifeline service, please contact TAG Mobile customer service at (866) 959-4918.

Can I change my TAG Mobile phone number?

Yes, you are able to change your TAG Mobile phone number. To change your TAG Mobile phone number, please contact TAG Mobile customer service at (866) 959-4918.

Can I use the internet on my TAG Mobile phone?

While TAG Mobile does offer many exciting service plans that include data services, Internet access and/or other data services are not an included component of Lifeline service. An upgraded handset with data capability is required to take advantage of TAG Mobile’s affordable service plans with data service since TAG Mobile’s basic, free Lifeline handsets are not data capable. TAG Mobile’s enhanced service plans with data service are eligible for a Lifeline discount, but are not provided free of charge.

How can I contact customer service for TAG Mobile?

For questions regarding TAG Mobile, contact our customer service department at 1-866-959-4918.