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ANNUAL RECERTIFICATION FAQ's FOR LIFELINE CUSTOMERS
Begin Annual Recertification
What does "annual recertification" mean?
Recertification is an annual process in which consumers who participate in the Lifeline program are required to “re-certify” that they are still eligible to participate in the Lifeline program and that they understand and will continue to comply with the rules for participation. The annual recertification process is considered a self-certification by the Lifeline consumer because, unlike the initial application procedure, supporting documentation of program eligibility is not required under the federal rule*. While participating consumers may be asked to re-certify more than once during the year for various reasons, the requirement is called an “Annual Recertification” because it is specifically required to be completed by all Lifeline subscribers at least once every 12 months. *certain states require that eligibility documentation be provided every year as part of the annual recertification process, but it is a very uncommon practice.
The Federal Communications Commission’s ("FCC") Lifeline rules require all eligible telecommunications carriers ("ETC's") to re-certify the eligibility of every Lifeline subscriber at least once during any 12 month period. As a designated ETC, TAG Mobile is required to conduct this annual recertification to ensure our consumers continued eligibility for the Lifeline program and report the results of its annual recertification efforts to the Universal Service Administration Company (USAC), the FCC and the applicable state regulatory authorities. Since recertification is required by law, failure to recertify will result in de-enrollment from the Lifeline program.
When do I recertify?
The FCC has changed its annual recertification rules to require that each and every Lifeline participant must recertify on at least an annual basis. You may be required to recertify for other reasons during the year, but at a minimum you must recertify every year on or before your service anniversary date. In addition, and as a result of the FCC's rules changes, for calendar year 2012, all Lifeline customers who were program participants prior to June 1, 2012 must recertify by December 31, 2012. Thereafter, recertification takes place on a rolling basis at least once every 12 months based on the subscriber’s enrollment date or last recertification date.
What happens if I do not recertify?
Since annual recertification is required by the FCC's rules, if you fail to recertify within the timeframe allotted you will no longer be eligible to participate in the Lifeline program and will be de-enrolled. De-enrollment from the Lifeline Program will result in the cancellation of your Lifeline supported service, and as a result, you may not be able retain your current mobile telephone number should you attempt to recertify after the deadline for recertification has passed. If you are receiving a Lifeline discount on an enhanced wireless service package instead of the free Lifeline Service Offering, your Lifeline discount will be removed from your account and your wireless service will continue at the undiscounted rate. In order to re-establish your Lifeline supported service or reinstate your Lifeline discount, you will be required to complete a new application and re-qualify for the program as if it were your initial application for participation in the Lifeline Program.
How do I recertify?
TAG Mobile affords our participating Lifeline customers a variety of ways to re-certify. You may choose the method that's easiest for you:
and click on Annual Re-certification.
Use your TAG Mobile phone to call our automated recertification line at 1-(866) 302-5348 and follow the prompts. Your available minutes will not be used for this call.
Call Customer Service to complete your annual recertification with the assistance of one of TAG Mobile’s knowledgeable customer service representatives at 1-(866) 893-1183.
Mail or fax a completed Annual Lifeline Recertification Form to:
TAG Mobile, LLC Attn: Annual Recertification 1330 Capital Parkway
Carrollton, TX 75006
Fax to 1-(866) 867-4415
Are there situations where I am not required to recertify?
No. The annual recertification requirement applies to each and every participating Lifeline consumer. However, some states have databases that are accessible to ETC’s for verifying a Lifeline consumer’s continued eligibility for the program or a program administrator or agency that is able to verify continued eligibility. In states such as these, the FCC requires that ETC’s utilize the available database or administrator first to verify a subscriber’s continued program eligibility and as a result, Lifeline participating residents of such a state may not be contacted to complete the annual recertification process. This does not mean you do not have to recertify, only that you were able to be recertified indirectly through an alternate method.
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